How we Transformed Data and AI Consulting with Integrated MIS: A Case Study in Scaling for Success
Background:
Founded in 2012 the client specializes in data and AI consulting and delivers complex data solutions for risk management, operations, marketing programs etc. The client was onboarding new employees and was growing at a very fast pace when they approached Acupro. Due to aggressive hiring, the teams multiplied exponentially and it became difficult for business leaders to set targets and measure team performance. The volume of data that the company managed continued to rise manifold and so to make informed decisions the company’s management needed an integrated MIS to assess business performance.
Issues involved
· Assessment of team performance by the business leaders
· Absence of detailed MIS reports;
· Need for measurable performance metrics for delivery team managers to help them make objective decisions such as improving team efficiency, performance, projections, etc;
How we helped
· Acupro’s comprehensive data driven MIS helped the client’s management to make informed business decisions such as hiring, bench strength management, revenue projections, marketing spend, etc.
· Acupro team highlighted the following data specifications in order to guide the delivery team managers:
· Team wise analysis of hours in terms of total capacity, percentage utilization, revenue generated
· Service line wise analysis of hours in terms of total capacity, percentage utilization, revenue generated
· Client wise analysis of hours in terms of total capacity, percentage utilization, revenue generated
· Onshore – offshore wise analysis of hours in terms of total capacity, percentage utilization, revenue generated
· Fixed price project, T&M projects and fixed monthly project
· The information Acupro team provided brought clarity and was deemed crucial in devising new growth strategies.
· Acupro’s step-by-step process not only addressed the immediate issues at hand but also revealed key gaps in the Company’s processes. These unaddressed gaps could have led to further mismanagement and made it more challenging to achieve the Company’s targets.
· The entire exercise of mapping out this process helped determine the relevant Key Performance Indicators (KPI’s).
Conclusion:
Acupro identified the issues and provided a detailed data driven analysis on various KPI’s of the business which helped the client to enhance its project efficiency and profitability.